Should you prioritise product delight? | Nesrine Changuel

In this bonus episode of Talking Roadmaps, Phil Hornby speaks with Nesrine Changuel about her new book and the power of designing for delight. Nesrine shares how companies like Google, Spotify, and Skype infused emotional connection into products, why “deep delight” drives retention, revenue, and referrals, and how tools like the Delight Grid help product teams map functional and emotional motivators. Discover practical ways to prioritize delight in your product roadmap.

Nesrine is a product coach, trainer and author with over a decade of experience at companies like Google, Spotify, and Microsoft. With a background in research and a PhD from Bell Labs in collaboration with UCLA, she brings deep technical expertise to human-centered product design. From pioneering video experiences at Skype to creating emotionally engaging features for Google Meet and Chrome, Nesrine has made it her mission to help teams build products users truly love. Today, she teaches, speaks, and trains companies around the world on how to create delightful, emotionally resonant products. She’s also the author of the book Product Delight. She lives in Paris.

Here is an audio-only version if that’s your preferred medium - and you can access it through your favourite podcasting platform if you prefer (Apple, Spotify, Amazon).

In the next episode we’re back to product operations and talking to Jessica Soroky, S. Director Product Ops & Chief of Staff. So watch out for Season 2 - Episode 13!

• Transcript

  COMING SOON